Return & Refund Policy
At Aquatic Perfume, we are committed to providing our customers with authentic fragrances and a smooth shopping experience. Each order is carefully checked and packed before dispatch.
Eligibility for Returns
Returns or exchanges may be requested within 7 days of delivery if:
- You received a damaged or defective product.
- You received an incorrect product or an item different from what you ordered.
- The product was damaged during delivery.
For hygiene and quality-control reasons, perfumes that have been opened, used, sprayed, or significantly consumed are generally not eligible for return due to a change of mind or personal fragrance preference.
Conditions for Return
To be eligible for a return:
- The product must be in its original condition and packaging.
- The original box, packaging, and accessories must be included.
- The product must not show signs of misuse, tampering, or damage caused after delivery.
- Customers may be required to provide clear photos or videos of the product and packaging to verify the issue.
- Proof of purchase or the relevant order details may be required.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery.
After verification, Aquatic Perfume may offer:
- A replacement of the same product; or
- An exchange for another available product; or
- A refund, where applicable.
If the issue was caused by an error on our part or damage during delivery, return shipping costs will be covered by us.
Change of Mind
Due to the nature of fragrance products, returns are generally not accepted simply because you do not like the fragrance, its performance, or its scent on your skin.
We recommend reviewing the product description, fragrance notes, size, and other available information before placing your order.
Refunds
Once the returned product is received and inspected, we will notify you regarding the approval of your refund.
Approved refunds will be processed through the applicable payment method or another mutually agreed method. The processing time may vary depending on the payment provider or bank.
Shipping charges may be non-refundable unless the return is due to an incorrect, defective, or damaged product received from us.
How to Request a Return
To initiate a return or exchange, please contact our customer support team with:
- Order number
- Reason for return
- Clear photos/videos of the product, packaging, and any damage (if applicable)
Our team will review your request and provide further instructions.
Aquatic Perfume reserves the right to refuse a return or refund if the product does not meet the conditions outlined in this policy.